At The Tech Arch, we strive to provide exceptional quality and customer satisfaction with every custom order. We understand that circumstances may arise where you may feel unsatisfied with your order. This refund policy outlines the guidelines and procedures for seeking a refund for custom orders. Please read this policy carefully before placing your order.
1. Order Review and Decision:
1.1. After the delivery of your custom order, if you are unsatisfied with the product or service provided, we will initiate a review process. Our team will thoroughly assess the order, considering the original specifications, customization details, and any documented communication pertaining to the order.
1.2. The decision made by our team following the review process will be final. We will carefully evaluate the situation and exercise fair judgment based on the information available. Our decision will be based on the fulfillment of the agreed-upon specifications and the quality of the delivered product or service.
2. Eligibility for Refunds:
2.1. Refunds will only be considered in cases where the delivered custom order significantly deviates from the agreed specifications or suffers from substantial quality issues.
2.2. Refunds cannot be granted for cases where the change in plans, personal preferences, or any other subjective reasons unrelated to the fulfillment of the agreed specifications are the primary factors for dissatisfaction.
3. Refund Process:
3.1. If you believe that your custom order is eligible for a refund, you must notify us within 7 days from the delivery date. Please contact at firstname.lastname@example.org to initiate the refund request.
3.2. You will be required to provide all relevant information, including order details, documentation, reason, or any other evidence that supports your refund claim.
3.3. Our team will carefully review your refund request, considering the provided information and comparing it with the original order specifications.
3.4. We will communicate our decision regarding the refund within a reasonable timeframe. Please note that this process may take up to 14 days to ensure a thorough assessment.
4. Refund Determination:
4.1. If your refund claim is approved, we will issue a refund for the affected portion of the custom order. The refund amount will be determined based on the nature and extent of the deviation from the agreed specifications or quality issues.
4.2. Refunds will be issued using the original payment method or in a mutually agreed-upon alternative form of payment.
5. Finality of Refund Decisions:
5.1. The decision made by our team regarding the eligibility and amount of the refund will be final. We reserve the right to decline refund requests if they do not meet the criteria outlined in this policy.
5.2. Our commitment is to provide a fair and unbiased assessment of each refund claim. We assure you that we will diligently review all relevant information and strive to reach a resolution that is equitable for both parties.
If you have any questions or concerns regarding our refund policy for custom orders, please do not hesitate to contact at email@example.com for further assistance.
As all of the products sold on our website through the shop page are digital products, we process the product immediately after payment has been received. Due to the nature of digital products and our immediate processing, we are unable to offer refunds on any products purchased from our shop.
We encourage you to review the product description and any applicable documentation carefully before making your purchase. If you have any questions about a product or need assistance with your purchase, please don't hesitate to contact us at firstname.lastname@example.org
If you encounter any technical issues with the product you purchased, please reach out to us for assistance. We will work with you to resolve the issue to the best of our ability. Thank you again for choosing The Tech Arch.